CLEANOPRO BARCELONA

Privacy Policy

Last updated: 9 September 2026

This Privacy Policy explains how CleanoPro Barcelona (“CleanoPro”, “we”, “us”) processes personal data when you use our website, request a quotation or book a cleaning service.

1. Data controller

CleanoPro V.O.F. (CleanoPro Barcelona), Chamber of Commerce (KvK) number 88224465, VAT number NL864545083B01, Middelgronden 179, 1274 BH Huizen, the Netherlands. Contact address in Barcelona: Carrer de Joaquín Costa 50, 08001 Barcelona. Privacy enquiries can be sent to info@cleanopro.es.

2. Data we process

Depending on your request, we may process your name, company or property name, email address, telephone number, VAT or business number, service address or district, booking date and time, property size, service selections, access instructions, notes, uploaded floor plans or property photographs, payment status and communications with CleanoPro.

3. Why we use your data

  • To calculate prices and prepare quotations.
  • To create, manage, change or cancel bookings.
  • To perform the requested cleaning service and communicate access instructions to the assigned team.
  • To process payments, deposits, refunds, invoices and accounting records.
  • To prevent misuse, protect our systems and comply with legal obligations.
  • To send marketing only where consent or another lawful basis permits it.

4. Legal bases

We process data when necessary to take steps at your request or perform a contract, comply with legal obligations, pursue legitimate interests such as security and service improvement, or where you have given consent.

5. Service providers

We may use trusted providers for website hosting, forms, bookings, email delivery, payments, analytics and customer communications. They may process data only for the relevant service and under appropriate safeguards.

6. Uploaded files and sensitive access details

Only upload information needed for the quotation or service. Do not upload identity documents, banking documents or unrelated personal information. Access codes and key instructions are shared only as necessary to perform the booking.

7. Retention

Quotation data that does not lead to a booking is kept only as long as reasonably necessary for follow-up and administration. Booking, payment and invoice records may be retained for the periods required by tax, accounting and legal rules. Uploaded files and operational instructions are removed or restricted when no longer needed.

8. Your rights

Subject to applicable law, you may request access, correction, deletion, restriction, portability or objection, and may withdraw consent at any time. Contact info@cleanopro.es. You may also lodge a complaint with the Spanish Data Protection Agency (AEPD).

9. International transfers

If a provider processes data outside the European Economic Area, we use an applicable legal transfer mechanism and appropriate safeguards.

10. Cookies

Our website may use necessary cookies and, where enabled with your consent, analytics or marketing cookies. You can manage non-essential cookies through the cookie settings shown on the website.

11. Security and updates

We apply reasonable technical and organisational measures to protect personal data. We may update this policy when our services or legal requirements change; the latest version will always appear on this page.

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