CleanoPro Barcelona

Terms & Conditions

Last updated: 9 September 2026

These terms apply to cleaning services booked or requested through CleanoPro Barcelona. By confirming a booking or accepting a quotation, the customer accepts these terms.

1. Quotations and scope

Prices are based on the information supplied by the customer, including property or premises type, floor area, condition, selected service and extras. A standard residential booking includes one bathroom unless the booking summary states otherwise. Additional bathrooms and all selected extras are charged separately and appear in the confirmation.

Commercial and hospitality quotations are estimates until CleanoPro has verified the actual scope. Extractor hoods, ducts, specialist machinery, hazardous materials, pest treatment and work at height require a separate written quotation.

2. Access and customer responsibilities

The customer must provide safe and timely access, water, electricity and accurate entry instructions. Keys, alarm codes or access notes must be provided securely. The customer must identify fragile items, existing damage and any health or safety risks before work starts.

3. Condition and additional work

If the premises are materially larger, dirtier or different from the submitted information, CleanoPro may propose additional time, staff or charges before continuing. For one-off hospitality bookings, this includes a stated surface area that differs by more than 10%, a heavier dirt or grease level, or undisclosed work. CleanoPro will present the revised price before starting additional work. If the customer accepts, the deposit is applied to the revised total. If the customer declines and the service cannot proceed as booked, the full 25% deposit is retained for the reserved capacity, travel and on-site inspection.

4. Payments and deposits

Payment terms are shown during checkout or in the quotation. One-off hospitality bookings require a 25% deposit to secure the appointment. The remaining balance is due as stated in the confirmation. A booking is not guaranteed until the required payment or deposit has been received.

5. Cancellation and changes

Residential bookings: cancel at least 48 hours before the scheduled start time for the refundable €20 booking amount to be returned. A date change requested at least 24 hours before the start time is free. After these deadlines, the €20 is retained.

One-off hospitality bookings: cancel at least 48 hours before the scheduled start time for a full refund of the 25% deposit. A date change requested at least 24 hours before the start time is free. For a later cancellation or later rescheduling request, the full deposit is retained and a new deposit is required for a new date. If CleanoPro cancels, the customer receives a full deposit refund or a free replacement date.

6. Arrival, duration and completion

Arrival times may be subject to a reasonable service window because of traffic and earlier appointments. Calculated durations are estimates. CleanoPro will perform the agreed checklist with reasonable care; a cleaning service does not guarantee restoration of permanent stains, damage, wear, mould or corrosion.

7. Complaints and damage

Please report any service issue within 24 hours, with clear photos where appropriate, so CleanoPro can investigate and offer a reasonable solution. Pre-existing damage and normal wear are not CleanoPro’s responsibility. Liability is limited to reasonably foreseeable direct loss caused by CleanoPro, to the extent permitted by applicable law.

8. Photos, files and privacy

Uploaded photos, floor plans and access notes are used only to prepare and deliver the requested service, subject to our Privacy Policy. Do not upload unnecessary identity documents, bank information or other sensitive personal data.

9. Changes and contact

CleanoPro may update these terms for future bookings. The version accepted when a booking is confirmed applies to that booking. Questions can be sent to info@cleanopro.es.